Frequently Asked Questions

About

  1. Who is CeilBlue?
  2. How do I contact CeilBlue?
  3. What's with the name CeilBlue?
  4. You do realize seals don't have thumbs, right?
  5. Where can I get a W-9 for CeilBlue?

Ordering & Payments

  1. Is it safe to use my credit card on your site?
  2. What payment methods do you accept?
  3. Do you charge sales tax?
  4. Will I receive an order confirmation for my order?
  5. How can I cancel my order?

Shipping

  1. How long will it take to receive my order?
  2. How much is shipping for my order?
  3. Where does CeilBlue ship orders?
  4. Can you ship to PO Boxes or APO boxes?
  5. When will my order ship?
  6. What is LTL shipping?

Returns

  1. What is the CeilBlue return policy?
  2. Where do I send my return?
  3. Who pays for return shipping?
  4. How long does it take to get my refund?

About

1. Who is CeilBlue?

Answer: The team at CeilBlue has over 15 years' experience serving the healthcare industry. Our goal is to provide you great products and great service. To learn more, click here.

2. How do I contact CeilBlue?

Answer:
Email: Send an Email to our Customer Care Team
Phone: 1-855-222-3363

3. What's with the name CeilBlue?

Answer: Scrubs, do you or those you work with wear them everyday? If so, you likely see Ceil Blue every day. If not, Ceil Blue is the iconic color of scrubs that we've all seen so many times.

4. You do realize seals don't have thumbs, right?

Answer: Absolutely! We at CeilBlue know that seals do not have thumbs. But our high level of service always gets a thumbs-up from our customers.

5. Where can I get a W-9 for CeilBlue?

Answer: Please email our Customer Care team and we'll send it out right away.

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Ordering & Payments

1. Is it safe to use my credit card on your site?

Answer: Yes! CeilBlue.com understands how important the safety of your personal information is. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

2. What payment methods do you accept?

Answer: CeilBlue accepts all major US credit cards. We also accept payment via PayPal and Amazon Payments

3. Do you charge sales tax?

Answer: Only residents of Michigan will be charged sales tax. If you're organization is tax exempt in Michigan, please email your tax exempt forms to service@ceilblue.com along with your order number and you will be credited for any tax charged once the information has been verified.

4. Will I receive an order confirmation for my order?

Answer: When you order online using our secure shopping cart and you include your valid email address on the order form, you will receive two confirmations:

  • The first confirmation you receive will include a summary of your order and your order number; refer to this order number for all inquiries when contacting Customer Care.
  • When your order ships, you will receive a shipment confirmation email. This email will include your shipment tracking information. You will be able to track your shipment one (1) business day after receiving the tracking number. If you attempt to track your order the same day you receive the tracking information you will typically receive a message indicating your shipment does not exist. This is common. Try tracking your shipment again the next business day.

5. How can I cancel my order?

Answer: If you need to cancel your order before it has shipped, please send an Email to our Customer Care Team. Please be sure to include your order number for the quickest service. We will process a refund within 1-2 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

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Shipping

1. How long will it take to receive my order?

Answer:

  • We ship most orders via FedEx or other similar carrier, regular ground service unless otherwise stated in the product description. Depending on your location you will receive your order between 2 and 5 business days unless otherwise stated on the product page for the item you are ordering.
  • If your order contains items that ship via LTL, or have an extended handling, this information will be communicated on the product page.

2. How much is shipping for my order?

Answer: CeilBlue charges a flat-rate $8.95 shipping and handling charge if your order total is less than $125. If your order totals $125 or more, it will ship FREE!

3. Where does CeilBlue ship orders?

Answer: CeilBlue ships orders within the Continental United States. At this time we are unable to accept orders on our website for delivery outside of the United States. If you would like to place an international order, please call us for a quote.

4. Can you ship to PO Boxes or APO boxes?

Answer: Because most of our products ship via FedEx, UPS or common carrier we are unable to ship to PO Boxes and/or APO boxes.

5. When will my order ship?

Answer: Orders for in-stock items ship by the end of the next business day. For larger items that ship LTL, or items that have a longer lead-time, this information will be communicated on the product page

6. What is LTL shipping?

Answer: Large items will ship via truck shipment (LTL - larger than truckload/Freight) rather than standard FedEX/UPS due to the size of the items. That means your order will be delivered to your loading dock, or other reasonable drop-off area.

Ensuring a successful business LTL delivery:

  • To ensure a smooth delivery, please be sure an adult is present to sign for this item.
  • We will also need a contact name and telephone number for the order. This information will be used to schedule delivery. 
  • If you don't have a loading dock, a truck with a lift-gate will deliver your item as conscientiously as possible at your facility.
  • The recipient is responsible for moving this item into the building as well as uncrating and disposing of packing materials as delivery drivers are not permitted to. Thank you for your understanding.
Ensuring a successful residential LTL delivery:
  • To ensure a smooth delivery, please be sure an adult is present to sign for this item.
  • We will also need a contact name and telephone number for the order. This information will be used to schedule delivery. 
  • A semi-truck will need to be able to access your residential address.
  • The driver will drop this off at the end of your driveway. The recipient is responsible for moving this item into their residence as well as uncrating and disposing of packing materials as delivery drivers are not permitted to. Thank you for your understanding.
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Returns

1. What is the CeilBlue return policy?

Answer: ALL REQUESTS FOR RETURN OF PRODUCTS MUST BE AUTHORIZED BY SELLER’S CUSTOMER CARE DEPARTMENT PRIOR TO RETURNING GOODS. All returned Products must be in original packaging and in resalable condition, unless such Products are not in original packaging or resalable condition due to the fault of the Seller. The amount of credit on any given return is based upon the following:

  • Products shipped in error by Seller and nonconforming Products – FULL CREDIT if returned within thirty (30) days;
  • Products shipped that do not meet Seller’s standard quality – FULL CREDIT if returned within thirty (30) days in original packaging and received in resalable condition;
  • Products that are not locally stocked, but are returnable to vendor, are subject to a restocking charge up to 50%, plus any original freight costs aswell as additional costs incurred in returning the Products to the vendor if notified within thirty (30) days and returned in resalable condition;
  • Products that are NOT returnable to vendor – NO CREDIT;
  • Products that are returned no longer in resalable condition either due to use of product or improper packaging for safe return shipment – NO CREDIT;
  • Special order Products, custom Products, or Products not available for general or unrestricted distribution to include chairs & cabinets – NOT RETURNABLE.
  • Products that have come in contact with body fluids are NOT RETURNABLE due to the hazard incurred in the returns process.

2. Where do I send my return?

Answer: Once our Customer Care team approves the return, we will send you a return authorization via email. This will include all of the information that you need to return your order.

3. Who pays for return shipping?

Answer: If we have made an error in processing or shipping your order, we will pay for the return.

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4. How long does it take to get my refund?

Answer: Once your return is received and inspected (usually within 3 business days of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 1 business day. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

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